Warta uses Higson

Warta, the second largest insurer in Poland and part of the Talanx group, introduced new tool for agents’ day to day work, including all sales processes.

Success
Story

The solution had to be user-friendly, but also fast and scalable.

Use cases

Pricing configurator

Each product has its own pricing structure consisting of functions and decision tables. Whenever the actuarial model is updated and the pricing strategy is changed, the application is modified on the fly thanks to Higson.

Product dictionary

Product metadata is kept all in one place, which is used as the reference data system.

Frontend configurator

Various frontend elements attributes are parametrized and configured in Higson, therefore business user may modify them without IT involvement.

User privileges matrix

There are more than 50 user profiles based on several factors. User privileges configuration is integrated with third-party log in authorization.

Benefits

Response time is faster than 100 milliseconds

The result is even more impressive considering the number of third-party systems (including legacy systems from the late 1990s) that the software communicates with.

Distributed architecture

The system can be used by thousands of agents simultaneously thanks to its distributed caching and computing power.

Business user are independent from IT

Thanks to parametrization of many elements in the frontend application, business users can change the application without involving the IT department.

The challenge

The bank offers change frequently and usually with short notice. NOTUS has to respond rapidly to update quotes, terms, and even the sales process.

The Solution

The client recognized the need for a rules engine early on. NOTUS narrowed the choice to three systems:

When you include SLA, Drools become even more expensive than Higson. We believe that SLA is an essential factor for a financial institution with lots of customers.

Camunda requires to model processes using BPMN. In the NOTUS case, the process is constant. The configuration, on the other hand, changes frequently. Software developers are responsible for such modifications in Camunda.

This approach is expensive and time-consuming. Higson empowers business users to control the configuration. NOTUS valued this feature highly. Higson feature also appreciated by NOTUS is pricing.

The Development

NOTUS implemented Higson as a part of its new sales system for brokers.The developers praised Higson for its capacity to speed up the whole process.

The first public release of the software took place after six months. During the next three months, the team focused on responding to the users’ feedback.

Higson helped to deliver
a system that:

is manageable by the business users

offers an enormous range of configuration

create new mortgage products

cross-sell conditions

insurance pricing

marketing descriptions

required documents

provides API for banks

integrates with the client’s CRM

empowers users to compare different offers

speeds up form fulfilling (one form for all banks)

validates applications automatically

creates a payment schedule for a customer

allows sending required documents online in GPDR compliant way

The new system enabled to shorten the time
spent on a customer significantly.

When to use Higson as a BRMS

Higson enables developers to externalize complex business logic. This logic (for example pricing or scoring rules) can be modified by developers or business experts in the Higson Studio UI.

Each modification is immediately reflected in any application that uses Higson Runtime library, so we can say users may modify logic on the fly.

That makes Higson the best fit for the kind of rules-heavy projects found often in the finance or insurance industries.

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Our Benefits

Configure instead of coding

Replace programming work with configuration and take control over product development and deployment.

Development cost decrease

Higson decreases development costs because it supports separating business rules from the hard code and managing them through the user interface

Structure of your business

The only rule engine with a nice tree structure for your rules. Our structure corresponds with your business, so it’s super easy to navigate and it's presented in a user-friendly interface.

Shorter time to market

With every additional product or service referring to Higson configuration, time to market shortens, because you can reuse existing decisions on tables and business rules. Additionally Higson lets you modify business rules and parameters on the fly.

Hyper efficient and scalable

Higson Runtime is extremely fast. According to our benchmark, even 100,000 calculations can be processed in around 90 seconds.

Tester-mode

If you want make sure if your change works properly, Higson lets you check it using the tester option.

Higson helped to deliver a system that:

Higson helped to deliver
a system that: